PRIVACY POLICY
Last Updated: July 2026
Straight Lines Painting GC ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Types of Personal Information We Collect
We only collect personal information that is reasonably necessary for our business operations, functions, and the delivery of our residential and commercial painting services. This may include:
* Contact Information: Your name, residential or commercial property address, billing address, phone number, and email address.
* Project Specifications: Building layouts, site dimensions, property characteristics, and photographs of areas requiring painting or surface preparation.
* Financial Details: Payment information, transaction history, bank account, or credit card details required to process deposits and final invoices.
* Digital Data: Your IP address, browser type, device information, and interactions with our website gathered via cookies or web analytics platforms.
2. How We Collect Personal Information
We collect personal information directly from you unless it is unreasonable or impracticable to do so. Collection occurs when you:
* Complete an online inquiry, request a quote, or submit a contact form on our website.
* Engage with our representatives via phone, email, text message, or during an on-site consultation.
* Accept a service agreement or contract with us.
* Interact with our brand across linked digital platforms or public listing portals.
Where we collect unsolicited personal information, we will determine if we could have lawfully collected it under APP 3. If not, we will securely destroy or de-identify that information as required by law.
3. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose your personal information for the primary purpose of providing our services, managing business operations, and fulfilling legal obligations. These purposes include:
* Providing professional cost calculations, structural painting estimates, and job scheduling.
* Responding to client feedback, inquiries, or resolution requests.
* Executing residential, commercial, and boutique building painting contracts.
* Processing payments, managing accounts, and recovering outstanding debts.
* Direct Marketing: We may use your contact details to send updates, promotional offers, or news about our services. You may easily opt out of direct marketing communications at any time by utilizing the "unsubscribe" link or contacting us directly.
4. Disclosure of Personal Information to Third Parties
We do not sell or rent your personal information to third parties. We may disclose your information to third-party service providers who assist us in operating our business, including:
* Subcontractors, suppliers, or specialized tradespeople required to complete components of your project.
* IT infrastructure, cloud storage providers, and website analytics platforms.
* Financial institutions and payment processing gateways.
* Professional advisors, including accountants, auditors, legal counsel, or debt collection agencies if strictly necessary.
Some of our data storage systems or software tools may use cloud servers located outside Australia. We take all reasonable steps to ensure that any overseas recipient handles your data in compliance with the Australian Privacy Principles.
5. Strict Prohibition on AI Scraping and Data Harvesting
We value the integrity of our digital assets and user data. The automated scraping, crawling, extraction, or harvesting of any data, text, images, or code from this website is strictly prohibited.
Furthermore, no entity or individual is permitted to use the content, personal information, or proprietary data found on this website to train, fine-tune, or validate artificial intelligence (AI) models, machine learning systems, large language models (LLMs), or automated data-mining tools without our express, prior written consent. We reserve the right to deploy technical barriers and pursue legal remedies against any party breaching this provision.
6. Security of Your Personal Information
We take data security seriously and employ rigorous physical, technical, and administrative safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
When your personal information is no longer required for any authorized purpose or legal record-keeping obligation, we take reasonable steps to securely destroy or permanently de-identify the data.
7. Accessing and Correcting Your Personal Information
Under APPs 12 and 13, you have a right to request access to the personal information we hold about you and to request that inaccuracies be corrected.
If you wish to access or update your information, please submit a written request to our Privacy Contact using the details below. We will respond within a reasonable timeframe. We may require identity verification before releasing or adjusting records.
8. Complaints and Dispute Resolution
If you believe we have breached the Australian Privacy Principles or wish to lodge a complaint regarding our data-handling practices, please contact us in writing. We will investigate your complaint thoroughly and respond to you with our findings and proposed resolution within 30 days.
If you are unsatisfied with our internal response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
* Website: www.oaic.gov.au
* Phone: 1300 363 992
9. Contact Details
For any privacy-related inquiries, data access requests, or corrections, please reach out to us at:
Straight Lines Painting GC
* Email: info@straightlinespainting.com.au
* Website: www.straightlinespainting.com.au